We’re Hiring! Service Advisor/Service Manager

Service Advisor/ Senior Service Advisor

Established in 1980, we are a family run, multi franchise motorcycle dealership. Our franchises include Kawasaki, Royal Enfield, Suzuki and the Piaggio Group, plus Suzuki ATVs. Our staff are passionate about everything motorcycling and are key to delivering good customer service and experiences. We are now looking for either a Service Advisor or Service Manager to join our team.

DUTIES:

• Dealing with customers for all servicing and repair requirements in an efficient and courteous manner
• Provision of a friendly and professional service as first point of contact for customers
• Completing invoices accurately including the calculation of repairs parts and labour
• Communicating required repairs to customers, including appropriate costings
• Working collaboratively with the Workshop, Parts and Sales teams
• Ensuring that all necessary information is recorded accurately
• Maintain a presence on the Service Desk to ensure that all customer queries are dealt with promptly, whether in person or by telephone
• Upsell additional products including servicing and repairs professionally using appropriate processes

REQUIREMENTS:

• Good communication skills and are a team player
• Flexible approach to working in a multi franchise dealership
• Professional manner
• Ability to organise and prioritise tasks and work on own initiative
• IT literate
• The desire to offer good customer service
• A passion for two wheels